Redressal of client grievances
A complaint shall first be directly lodged with the Investment Adviser in writing, orally or telephonically at any of the following:
Address: Floor 12U, Suite 1, Remi Commercio, Off Veera Desai Road, Andheri (West), Mumbai, Maharashtra, 400053; Contact Details: +91 22 62327200 Floor 12U, Suite 1, Remi Commercio, Off Veera Desai Road, Andheri (West), Mumbai, Maharashtra, 400053;
Tel. No.: +91 22 62327200;
Any Dispute shall be redressed by the Investment Adviser within 21 (Twenty-one) calendar days from the date of receipt of the complaint.
Alternatively, investor may also use SCORES (https://scores.gov.in/scores/Welcome.html) to submit the complaint or grievance directly to the Investment Adviser for resolution.
The Investment Adviser shall endeavour to redress the investor complaint(s) within 30 days without any intervention of SEBI, failing which the complaint shall be registered on SCORES. It is mandatory for the investor having a grievance to take up the matter directly with Investment Adviser.
If investor(s) are not satisfied with the response from the Investment Adviser, they can lodge their grievances with SEBI at https://scores.gov.in/scores/Welcome.html or to SEBI office. The complaint shall be lodged on SCORES within one year from the date of cause of action, where:
- The complainant has approached the Investment Adviser, for redressal of the complaint and, Investment Adviser has rejected the complaint or,
- The complainant has not received any communication from Investment Adviser or,
- The complainant is not satisfied with the reply received or the redressal action taken by Investment Adviser.
If the investor is not satisfied with the extent of redressal of grievance by the Investment Adviser, there is a one-time option for ‘review’ of the extent of the redressal, which can be exercised within 15 days from the date of closure of the complaint on SCORES.
After exhausting all the aforementioned options for resolution, if the investor(s) is still not satisfied, they can initiate dispute resolution through the Online Dispute Resolution Portal (‘ODR Portal’) at https://smartodr.in/login.
Alternatively, the client(s) can also directly initiate dispute resolution through the ODR Portal if the grievance lodged with the Investment Advisor is not satisfactorily resolved at any stage of the subsequent escalations mentioned above.
The process on Online Dispute Resolution Mechanism is available at https://karmacapital.co.in/ under the head statutory information.
In case of any query or grievance, client shall contact through following medium:
- Email-id: firstname.lastname@example.org
- No.: +91 22 62327200